FAQ

General Questions

Why should I buy a MammaCangurachild bicycle carrier or trailer?

“Experience, quality, technology, safety, comfort and style”.  We have built our in-depth and extensive experience in bicycle child carriers, trailers and other child bicycle products, since our inception.  We design and manufacture our products knowing that “no compromise on safety and comfort” will ever be envisaged! We are not interested in proposing and selling technically poor and cheap products, we respond to our customers and their needs, we are here to give you products with the highest standards on the market and ensure that you enjoy your outdoor free time. We would rather choose more durable and safer materials, components or mechanisms at a higher cost than picking less expensive ones that compromise safety. That is not who we are. We have invested 20 years in Research & Development, as well in the crash test facility in our own factory in order to run on-going tests on our product performance, resilience and durability, anticipating possible pitfalls and finding appropriate solutions. We are active members of the European Standard Committees within CEN, actively contributing to the child bicycle carriers’ safety standards and comfort. Finally, our design and look is the result of the talent of our own in-house design department enabling us to be constantly up-to-date with market trends and requirements. 

What is the difference among the MammaCangura child carriers Standard, Relax and Clamp?

The names indicate various versions of the products. Standard is the simple and basic version; Relax is a version provided with reclining backrest (up to 10 degrees); Clamp is a version which is to be installed on the parcel rack on the rear wheel.

How do I know what anchoring system should be used for the MammaCangura child carriers Standard, Relax and Clamp?

       No reason to worry. The anchoring system comes in the box together with the product. In general terms our   MULTIFIX  anchoring device is for the Standard and Relax rear-mounted carriers, while   SPORTFIX  is for our front-mounted child carrier Freccia. The Clamp version comes with its own anchoring system which in fact “clamps” onto the parcel rack of your bicycle. For more detailed information you can read the following document: PDF

Where can I find the products documentation?

On any product page scroll down, then click on the link to download the Instructions Manual as well as all other relevant technical documentation on the product.

How do I know if I can install a MammaCangura child bicycle carrier on my bike?

Before purchasing and installing any child bicycle carriers you must ensure that your bike is equipped with 26”-28” wheels, and that it can carry additional loads of at least 22 kg – 48.5 lbs. If you do not have this information, consult the bike manual or contact your bike dealer.

Do the MammaCangura products carry a warranty?

Yes. Every product comes with a 1 year Limited Warranty for materials and workmanship defects. The warranty is issued to the original owner, and the delivery receipt, showing the date of purchase, is your proof of purchase.

How much time do I have to notify MammaCangura of any defects in my product?

If you discover a defect related to materials and workmanship the Limited Warranty period you must notified it to the vendor within two months from the date of discovery.

What do I do if my MammaCangura has a defect?

You must contact our customer care service by email at:customercare@mammacangura-na.com and send a short report explaining the defect you discovered. You will have to return the product in its original packaging, which includes box, documentation and accessories, plus a copy of your proof of purchase.  At our sole option, we will either repair or replace the product free of charge.

Can I transfer my warranty?

No. The Limited Warranty extends exclusively to the original purchaser and it is not transferable to anyone who obtains ownership at a later stage.

Where can I find all possible information on my warranty?

Our Limited Warranty conditions are listed on our Limited Warranty page.

How do I clean my child carrier?

Our seat pads are all easy-on/easy-off so they can be removed and hand-washed. Periodically clean the child carrier with just soap and water. Do not use aggressive cleaning products which may cause the colour to dull.

Questions On Safety

What is EN 14344?

EN 14344 is the European safety standards relevant to child bicycle carriers. The EN 14344 requirements involve more severe dynamic and static tests on the chassis, greater control of materials relevant to toxicity and stability with extreme atmospheric agents (cold and heat). Also, EN 14344 encompass increased structural modifications to the child bicycle carriers in order to improve the child comfort, containment and safety (smooth & rounded angles and edges), enhanced safety features concerning the child fingers, feet, legs protection as well as the safety belts strength & resistance, and the buckle which must be 100% childproof.

Who provides the EN 14344 certification?

The EN standards are issued by CEN, Comité Européen de Normalisation or the European Committee for Standardisation [http://www.cen.eu/cen/pages/default.aspx ]. The actual safety certification of a child bicycle carrier in accordance with the EN standards is issued by the German body called TUV (Technischer Überwachungs-Verein, or Technical Control Association in English) [www.tuv.com/en/usa/home.jsp ].

Are the MammaCangura child bicycle carriers all EN 14344 approved?

Yes, they are. All our child bicycle carriers have been tested and certified by TUV in accordance with the EN 14344 standards.

What are the main differences between the EN 14344 approved child bicycle carriers and the others carriers?

To be EN 14344 approved, child bicycle carriers must undergo a number of severe resistance and reliability tests. Even all markings, stickers, instructions and packaging are analyzed. All this guarantees your child safety and comfort.

Why don’t EN 14344 child bicycle carriers have a wider seating area?

Being the EN 14344 goal to further enhance the safety standards, the requirements involve higher sideboards and a seating area which: (a) increases the side containment and support of the child and, b) does not entail any undue loss of balance of the bike due to excessive width.

Where can I find all safety related information on MammaCangura products?

Every MammaCangura product comes with an exhaustive Instructions Manual attached to the product itself. The Manual clearly illustrates all the safety warnings. Ensure that you read them carefully before and during the assembling as well as before using the product for the first time. Keep the Manual in a safe place for any future references. Safety requirements are also indicated on the product itself, either though photogravure or by means of long-lasting and indelible stickers. Furthermore, the major safety warnings are indicated on the box. You can also find an exhaustive list of our safety instructions and warnings, on this page:  Insert here a link to our WARNINGS PAGE

Will I have to alter my cycling habits, position or pedal stroke when using a child bicycle carrier?

Yes, for sure, but changes are minimal even though extremely important because we are talking about your child safety. The first thing to remember is that the added weight will alter the balance of the bike, so special attention and care need to be used when getting on and off the bike. If you have a front-mounted child carrier you will have to pedal with your knees slightly more apart as to avoid hitting the seat and take avoid sharp turns as the manoeuvrability of the bike has somewhat changed. If you have a rear-mounted child carrier you will have to moderate your turns, avoid high speed and evenly brake on both wheels. Also, given that your child is out of sight we recommend that you often check his autonomy and, when doing so, pay attention not to lose control of the bike while turning your head or shoulder: it would be advisable to add a side mirror on a long lateral support.

How old must a child be in order to be safely carried on a child bicycle carrier?

There is no precise age, even though the industry standard is to wait until your child is at least one year old. However, it is of paramount importance that the child is capable of sitting upright, i.e. with no assistance whatsoever, for the entire duration of the ride, and capable of holding his head up while wearing a bicycle helmet. Before you take him out on a child bicycle carrier for the first time, it is advisable to consult a pediatrician and ask for his advice on your child neck strength. Also, before and during the ride, for the rear-mounted child carriers we recommend to carefully assess the child autonomy since he will be out of your site.

What is the maximum allowed weight for a front-mounted child bicycle carrier?

If you planning to buy, or already have, a FRECCIA front carrier, the weight of your child must not exceed 15 kg or 33 lbs.

What is the maximum allowed weight for a rear-mounted child bicycle carrier?

If you are planning to buy, or already have, a MR. FOX or TIGER Freccia rear carrier, the weight of your child must not exceed 22 kg or 48.5 lbs.

Is the helmet compulsory?

Absolutely! You should only use approved helmets suitable for the child’s head size. The helmet must fit comfortably and should not free-float on the head. This applies to the cyclist as well!

Will the helmet force my child into an uncomfortable position by pushing his head forward when leaning against the backrest?

No, not at all. As a matter of fact both our rear-mounted child carriers MR. FOX and TIGER are provided with an integrated and ergonomic helmet slot allowing the child to lean his back completely on the backrest with no effort or pressure on his neck. This way, his comfort is guaranteed all along the ride, for as long as that may last.

Do the safety belts provided by MammaCangura ensure my child safety?

Our child bicycle carriers are all EN approved and this means that our safety belts have also been tested and approved in accordance with the CEN standards.  It is of paramount importance that before every ride you ensure that safety belts are properly attached, and that the child has been secured in accordance with the Instructions Manual attached to every product.

Can the child release himself while riding on the child carrier?

No, this cannot happen. Our child bicycle carriers are provided with a childproof central buckle which can only be operated by the parent but not by the child. Our safety buckle is “easy-on/easy-off” user-friendly in that only one hand is needed to open and close.

What is the difference between MR. FOX and TIGER when it comes to safety belts?

There is no difference.

Can the safety belts be adjusted?

All our products are provided with height and length-adjustable safety belts. MR. FOX is provided with three shoulder-height slots in the backrest while the TIGER backrest is provided with two shoulder-height slots. These slots allow you to set the correct height of the safety belts by positioning them just above his shoulders. Please remember that the safety belt should perfectly adhere to the child body.

Why does the TIGER child carrier only have two safety belts height setting slots?

The TIGER RELAX backrest is height-adjustable (you can move the backrest vertically by 8 cm or 3.1”). Therefore, the combination of the vertical adjustment with the two backrest height slots actually provides a very wide range of safety belts settings.

Does my child run any risks of having his fingers trapped in the wheel spokes?

No. All our child bicycle carriers are provided with large side legs/feet protections to avoid any contacts with the wheel spokes. The wheel is covered and there is no way the child can reach it either with his hands or his legs and feet. Please ensure that you carefully read the Instructions Manual in order to ensure that the side protections are correctly installed.

Is it safe to strap the child ankles on the footrests?

Yes, absolutely. Also, remember that the child should be able to completely rest his feet on the footrests. Our child bicycle carriers are equipped with very wide footrests height-settings range: MR FOX and TIGER offer a 15 cm or 5.9” footrests setting range, while FRECCIA comes with an 11 cm or 4.3” footrests height-settings range.

Must the feet straps be closed around the child ankles?

By all means and at all times. This will ensure that the child cannot stick his leg out of the bike and get hurt if you are riding in traffic or in a narrow space, or unbalancing the bicycle.  Our feet straps are easy/on and easy off and yet, they are extremely secure. Finally, the feet straps should never hang lose in order to avoid any interference with the wheels or with any other moving parts of the bike, with and without the child on board.

Will the heat of the sun cause any problems to the child skin?

Not while you are riding. However, if you park your bike in the sun, especially in very hot geographical areas or during the summer months, do not leave the child bicycle carrier in the sun. In fact, when seating the child back on the carrier, the heated plastic could burn the child’s skin or cause other injuries. The carrier can be easily taken off thanks to our user friendly push-button system on the anchoring device.

Can I leave the child bicycle carrier on the bike while transporting it on my car?

No. We suggest that you remove the child bicycle carrier from the bicycle whenever you need to transport the bike on a vehicle (example on top of the car, on a towed trailer or behind a camper van). This is necessary because the wind force could affect or damage the child bicycle carrier to the extent that it might compromise the seat’s reliability when being re-used.

My child carrier has suffered an accident, but it still looks ok: what do I do?

It is not advisable to use a child carrier after an accident, even if there are no visible damages. It is safer to replace it with a new one.

I have broken a part of my child bicycle carrier: what shall I do?

If you have any broken or missing parts of the child carrier you should not be using it. To purchase and replace a missing or broken part of your carrier please contact our customer care department at:customercare@mammacangura-na.com and send a short report indicating the product name, version, serial number, and a description of the missing or broken part.

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Questions On Installation

Are the MammaCangura products easy to assemble and install?

Yes, by all means! Our products are always conceived, designed and developed in order to ensure they are easy to install and use. First of all, we think of mothers who do not wish to use heavy or cumbersome tools to install or remove the child carrier from their bicycle. Our anchoring systems are have a push-down button which allows the product to be safely anchored but also removed and re-installed just with one click. Our B-Taxi trailer is swiftly collapsible, its wheels come on/and off with just one push-button click as well. Furthermore, every MammaCangura product comes with a clear and complete Instructions Manual, so that anyone can easily assemble and install our products in a matter of few minutes.

Will the MammaCangura child carriers fit my bike?

Our child carriers fit most bicycles, thanks to our versatile anchoring systems which can be installed on urban, cruisers, hybrid, men’s or ladies’ bicycles, mountain bike with many differently shaped chassis and frames. On the other hand, our child carriers will not fit racing bicycles or bikes drop type handlebar (the rider is too hunched over), Freeride and Downhill bikes as well as bicycles with a forward pedal or flat foot style frame.

What happens if I want to switch a MammaCangura child carrier from one bike to another?

That is the beauty of our anchoring systems. If in your household you have two bicycles, you can purchase one extra anchoring device (MULTIFIX for rear-mounted carriers and SPORTFIX for the front-mounted carrier) and then simply switch the carrier from one bike to the other in a matter of seconds. In fact, both systems are provided with a push-down button so that the support fork of the child carrier will swiftly slide in and out with no effort.

What is the difference between the Multifix and Sportfix anchoring systems?

MULTIFIX is for rear-mounted child carriers, whereasSPORTFIX is for front-mounted carriers.

Which way do I have to install the Multifix and Sportfix anchoring devices?

It’s simple: always ensure that the push-down yellow (release) button faces the cycling direction. In any case the Instructions Manual attached to each product illustrates the installation procedure by means of clear schemes and exhaustive explanations.

How can I be absolutely sure that the child bicycle carrier is secured to the anchoring system?

When installing any of our child carriers on either theMultifix or Sportfix anchoring system, make sure you push down evenly until the yellow (release) button clicks back and that an audible click is heard. That click means that the support fork has been safely locked into the anchoring system. If the yellow button does not click back, the fork has not been properly inserted. In such event, you should repeat the installation procedure.

Does the Multifix name mean that it can be considered a universal anchoring system?

No, it’s not universal. However, our MULTIFIX anchoring device will fit many different type of bicycles (urban, cruisers, hybrid, men’s or ladies’, mountain bike) and most chassis tubes, either with a round section [25-46 mm or 1” – 1.8”] or with oval sections [30-40 mm or 1.2” – 1.6” and/or 38-60 mm or 1.5” – 2.4”]. Before purchasing check the section of your bike chassis tube.

Can the anchoring system come unexpectedly off the bike?

Our Multifix and Sportfix have been designed and manufactured to ensure maximum safety, reliability and durability. We only use top-notch quality components, so once that the anchoring system has been properly installed, there is no chance that it will come off the bike. The first advice is to properly follow our Instructions Manual when installing the anchoring system and ensure that all screws, bolts and nuts are securely tightened. The second advice concerns periodic checks and maintenance. In order to ensure that the anchoring system is in perfect working order, you should periodically check that all screws, nuts and bolts are securely tightened in case they have loosened due to the bike’s vibrations during use.

Can I fix the child carrier support fork to the bicycle parcel rack?

No. The support fork of the carrier must only be used with our Multifix anchoring device. If the parcel rack interferes with the installation of the child carrier, remove the parcel rack from the bike.

Can I attach a MammaCangura Standard version child carrier to the parcel rack?

No. You can only install the Standard, or Relax, version(s) to our Multifix anchoring device. Also, if the parcel rack interferes with the installation of the child carrier, remove the parcel rack from the bike.

Can I convert a Standard child carrier into a Clamp?

No. This cannot be done as two child carriers have a different design under the seat in order to ensure perfect interface between the frame and the support/anchoring systems. Therefore a Standard version cannot be converted into a Clamp version and vice-versa.

Can I install the Multifix anchoring device on the saddle tube?

No. This would be extremely dangerous since the saddle tube is less resistant that the bicycle’s chassis tubes: it might bend, crack or brake with great damage to the child and to the cyclist. The Multifix anchoring device must exclusively be fixed to the bicycle frame.

Can I install the Freccia front carrier to the bicycle handlebar?

No. This is not safe and it would make the manoeuvrability of the bicycle extremely difficult. For Freccia you must use the Sportfix anchoring device which is to be installed to the bicycle frame.

What do I need to check when installing the Freccia front child carrier?

You must make sure that your knees will not hit the child bicycle carrier when cycling and you also must ensure that the handlebar does not get stuck in the child bicycle carrier when steering.

My Freccia front child carrier has reduced the steering angle of the bike: what should I do?

The steering angle of the bicycle must not be less than 45° on each side. Therefore, if after installing our Freccia front-mounted child carrier you notice that the steering angle on either or both sides has been reduced, you should replace the handlebar.

What do I need to know to buy and install a Clamp version on the parcel rack of my bike?

The first thing is to measure size of your bicycle’s parcel rack. In fact, the CLAMP version of our child bicycle carriers is equipped with a system to anchor it on a 120 and 175 mm, (47”-69”) wide parcel rack. The second consideration lies with the load capacity of your bike’s parcel rack: in order to install a MammaCangura Clamp version your parcel rack must have a 25 kg, (55 lbs.) load capacity. We recommend that you only use racks complying with ISO 11243 standards.

Can I install a front and back child carrier simultaneously on the same bicycle?

We recommend NOT to do this. The most critical consideration lies with the excessive weight you would be adding to your bike; this would substantially modify the manoeuvrability of the bike exposing your children and safety at enormous risks. Instead, to haul your precious cargo, you might want to consider our B-Taxi trailer.

Can I use a child bicycle carrier on an electric bicycle?

No, it is not advisable to do so. Even though no legal provisions exist to this effect, child bicycle carriers are not designed for vehicles with a speed superior to a traditional bike which, in any case, must be used by the cyclist with greater and increased.

Can I use a child bicycle carrier on a moped, motor scooter, motorbike, racing bicycle or bicycle with suspensions?

No. Child bicycle carriers are not designed for vehicles with a speed superior to a traditional bike so they are not suitable for mopeds, motor scooters and motorbikes. Installing a child bicycle carrier on racing bicycles and bicycle with suspensions would be extremely dangerous for stability reasons, thus also in this case the answer is negative.

Can I use a child bicycle carrier on a mountain bike?

This needs to be carefully assessed on a case-by-case basis. In principle, child bicycle carriers are designed to be used on the road, or on bicycle paths, and not off the road or on rough surfaces where the balance, manoeuvrability and braking capability of the bike with a child carrier would be seriously compromised as much as the safety and comfort of the child.  Therefore, if the mountain bike is only used as a traditional bicycle, i.e. on the road and/or on bicycle paths, then the child carrier might be installed on a mountain bike.

Can I use a child bicycle carrier on a bicycle provided with a rod brakes system?

It is possible provided that the braking system and the brake rods do not interfere at all with the anchoring device, with its installation and/or with the child bicycle carrier.

My Standard child bicycle carrier at times touches the rear parcel rack: what do I do?

This means that either the Multifix anchoring device has been installed too low on the chassis, or that the parcel rack you left on the rear wheel is too high. In the first case take off the child carrier from the anchoring system; release the Multifix bolts; and move the anchoring device up on the chassis tube by  ½”. In the second case remove the parcel rack in order to privilege the child’s safety and comfort.